FAQ

No. FIORA is the broader retail identity. SACE LADY is a separate beauty brand that can be available through FIORA alongside other categories and brands.

FIORA is committed to reliable sourcing and accurate brand representation. Authorization can vary by brand. Where an official authorization or reseller relationship applies, we aim to state it clearly.

Use the shade names, product images and product-page details as your guide. Screen colour can vary, so if you are unsure, contact us before ordering and we will help with the available product information.

Available payment options are shown during checkout. Cash on Delivery may be available depending on the order and delivery location.

Delivery time can vary by location and order conditions. The latest available delivery information will be shown during checkout, order confirmation or provided by our support team.

Contact us as soon as possible. We can only change or cancel an order before it has entered dispatch or fulfilment processing.

When tracking is available, the relevant delivery or courier information will be shared after dispatch. You can also contact us with your order details for help.

Return or exchange eligibility depends on the product category, condition and reason for the request. Items should remain unused and in their original condition unless the issue is a verified defect or fulfilment error.

For hygiene and safety reasons, opened or used cosmetics, skin care, lingerie and other hygiene-sensitive products may not be eligible for return unless there is a verified defect or the wrong item was supplied.

Contact FIORA promptly with your order details and clear photos or video of the issue. Our team will review the case and advise the next step.

Use the contact options available on the website or our official social channels. For order-related support, keep your order number ready so we can assist faster.